Casino Game Privacy Policy

Casino Game operates the online casino and sports betting platform at casinogame.ml. For the purposes of this Privacy Policy, "Casino Game", "we", "us" and "our" refer to the operator of casinogame.ml. "You" and "your" refer to any individual who visits, registers on or uses any part of the Casino Game platform.

Casino Game is the data controller for personal information collected through casinogame.ml. This means Casino Game determines the purposes and means by which your personal data is processed. If you have any questions about how Casino Game handles your data, you can contact our support team at the details provided in Section 12 of this policy.

Casino Game is built specifically for Pakistan players. Our platform, payment methods and data handling practices are all oriented around the needs of users in Pakistan. All PKR transactions via JazzCash, Easypaisa, Raast and bank transfer are handled with the same data protection standards as all other Casino Game account activity.

Casino Game collects personal data from you in the following circumstances: when you register an account, when you make a deposit or withdrawal, when you use the platform, when you contact support, and automatically through cookies and server logs while you browse casinogame.ml.

The categories of personal data Casino Game collects include:

• Identity Data: Your full name, date of birth, gender and any identity documents submitted during verification such as a CNIC or passport copy.
• Contact Data: Your email address and mobile phone number registered with Casino Game.
• Financial Data: PKR deposit and withdrawal history, payment method details (JazzCash account number, Easypaisa number, bank account details, card details), and transaction reference numbers.
• Account & Gaming Data: Your Casino Game username, login history, game play records, betting history, bonus usage, session durations and balance information.
• Technical Data: IP address, device type, operating system, browser type, and approximate location derived from your IP address.
• Communications Data: Records of any support chats, emails or other messages you send to Casino Game.
• Usage Data: Pages visited on Casino Game, features used, click patterns and time spent on different sections of the platform.

Casino Game does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data. If any such data is provided voluntarily — for example, in a support message — it will not be retained beyond what is necessary to resolve your query.

Casino Game uses the personal data it collects only for the purposes described in this policy. We do not use your data for purposes that are incompatible with why it was originally collected. The main purposes for which Casino Game processes your personal data are:

• Account Management: To create and maintain your Casino Game account, verify your identity, process logins and manage your account settings and preferences.
• Payment Processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and to maintain accurate financial records for your account.
• Platform Delivery: To provide you with access to Casino Game's casino games, live casino, slots, jackpots, sports betting including Cricket and PSL markets, bingo and all other platform features.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent transactions, multiple accounts, money laundering, unauthorised access and other prohibited activity on Casino Game.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, to apply self-exclusion or deposit limits you have set, and to communicate responsible gaming reminders.
• Customer Support: To respond to your queries, complaints and requests, and to maintain records of communications for quality assurance purposes.
• Marketing Communications: To send you information about Casino Game promotions, bonuses and new features where you have consented to receive such communications. You can opt out at any time.
• Platform Improvement: To analyse usage patterns on Casino Game, identify technical issues and improve the overall performance and user experience of the platform for Pakistan players.

Casino Game will not use your data to make fully automated decisions that produce significant legal or similarly significant effects on you without giving you an opportunity to seek human review.

When you make a PKR deposit or withdrawal at Casino Game using JazzCash, Easypaisa, Raast, bank transfer or a debit or credit card, your payment details are handled with particular care. Casino Game uses secure, industry-standard payment processing infrastructure and does not store full card numbers or mobile wallet PINs on its servers.

Payment data is shared with the relevant payment processor — for example, the JazzCash or Easypaisa payment gateway — only to the extent necessary to complete your transaction. These processors are contractually bound to protect your data and may not use it for any other purpose.

• All PKR deposit and withdrawal transactions are logged against your Casino Game account for financial record-keeping and fraud prevention purposes.
• Transaction reference numbers provided by JazzCash, Easypaisa or your bank are stored and can be used to investigate payment disputes.
• Casino Game retains payment and financial records for a minimum of five years to comply with applicable record-keeping obligations.
• If you request deletion of your Casino Game account, financial transaction records may be retained beyond the deletion date to fulfil legal record-keeping requirements.

Casino Game does not sell your personal data. We do not share your personal information with third parties for their own commercial or marketing purposes. However, Casino Game does share personal data with certain trusted third parties where it is necessary to operate the platform. These include:

• Payment Processors: JazzCash, Easypaisa, Raast, and other payment gateway providers receive the financial data necessary to process your PKR deposits and withdrawals.
• Identity Verification Services: Third-party KYC (Know Your Customer) providers may receive copies of identity documents you submit for account verification purposes.
• Game Software Providers: Casino Game's casino game and live casino software providers may receive session data — such as game round results and bet amounts — necessary to deliver their games to you on the platform.
• IT & Cloud Infrastructure: Hosting, database and security service providers may process personal data as part of providing the technical infrastructure on which Casino Game runs.
• Fraud & Security Services: Anti-fraud and anti-money-laundering service providers may receive account and transaction data to help Casino Game detect and prevent financial crime.
• Legal & Regulatory Obligations: Casino Game may disclose personal data to law enforcement agencies, courts or other authorities where required to do so by a valid legal order or applicable law.

All third parties with whom Casino Game shares personal data are required to protect that data in accordance with applicable data protection standards. Casino Game does not permit its third-party service providers to use your personal data for their own purposes beyond the specific service they are providing to Casino Game.

Casino Game retains your personal data for as long as your account remains active and for a reasonable period after account closure to comply with legal, regulatory and operational requirements. The specific retention periods for different categories of data are:

• Account & Identity Data: Retained for the duration of your Casino Game account and for a minimum of five years after account closure.
• Financial & Transaction Data: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• Gaming & Activity Logs: Game play history and betting records are retained for a minimum of three years from the date of activity.
• Support Communications: Records of support chats and emails are retained for up to two years from the date of the communication.
• Technical & Usage Data: Server logs and usage analytics data are retained for up to 12 months.
• Marketing Consent Records: Records of your marketing preferences and consent are retained for as long as your account is active or until you withdraw consent.

When personal data is no longer required for its original purpose and there is no legal obligation to retain it, Casino Game will securely delete or anonymise that data. Anonymised data — where individual users cannot be identified from it — may be retained indefinitely for analytical purposes.

Casino Game uses cookies and similar tracking technologies on casinogame.ml and in the Casino Game app. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences and understand how the site is being used.

The types of cookies Casino Game uses are:

• Essential Cookies: Required for Casino Game to function. These include session cookies that keep you logged in while you play. Without these cookies, Casino Game cannot operate correctly. These cannot be disabled.
• Preference Cookies: Remember your language, display preferences and other settings so you don't have to re-enter them each time you visit Casino Game.
• Analytics Cookies: Help Casino Game understand how players use the platform — which pages are most visited, where users drop off, and how the site performs. This data is aggregated and does not identify you personally.
• Security Cookies: Used by Casino Game's fraud detection systems to identify unusual patterns of behaviour that may indicate account compromise or automated bot activity.

You can manage non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling certain cookies may affect the functionality of Casino Game — for example, you may be logged out more frequently or some features may not work as expected.

Casino Game takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and Casino Game servers.
• Encryption at rest for stored personal data and financial records.
• Access controls ensuring that only authorised Casino Game personnel can access personal data, and only to the extent required for their role.
• Regular security testing and vulnerability assessments of the Casino Game platform.
• Two-factor authentication options available for your Casino Game account.
• Automated systems to detect suspicious login attempts and account access from unusual locations or devices.
• Secure, segmented infrastructure to limit the blast radius of any potential security incident.

While Casino Game takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your Casino Game account secure — use a strong, unique password, enable two-factor authentication if available, and never share your login details with anyone.

In the event of a data security incident that is likely to affect your rights or interests, Casino Game will notify you as quickly as reasonably practicable through the contact details registered on your account.

As a Casino Game player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact Casino Game support using the details in Section 12.

• Right of Access: You can request a copy of the personal data Casino Game holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to Rectification: If any personal data Casino Game holds about you is inaccurate or incomplete, you can ask us to correct it. You can update many details directly from your Casino Game account settings.
• Right to Erasure: You can request that Casino Game delete your personal data. This right is subject to our legal obligations — financial records, for example, must be retained for a minimum period regardless of a deletion request.
• Right to Restrict Processing: In certain circumstances you can ask Casino Game to stop processing your personal data while a dispute or query about it is being resolved.
• Right to Data Portability: You can request that Casino Game provide your personal data in a commonly used, machine-readable format so you can transfer it to another service if you wish.
• Right to Object to Marketing: You can opt out of marketing communications from Casino Game at any time by contacting support or using the unsubscribe link in any marketing email.

Casino Game will respond to privacy rights requests within 30 days. In complex cases we may extend this by a further 30 days, and will inform you if this is the case. There is no charge for exercising your rights under this policy.

Casino Game is strictly an 18+ adults-only platform. Casino Game does not knowingly collect personal data from anyone under the age of 18. The registration process requires users to confirm they are at least 18 years old, and Casino Game carries out age verification checks as part of its standard KYC process.

If Casino Game discovers or has reasonable grounds to believe that a registered account belongs to a person under 18, that account will be immediately suspended, all balances will be frozen pending investigation, and any funds deposited will be returned to the original payment method after verification.

Parents and guardians in Pakistan who are concerned that a minor may be accessing Casino Game or any online gambling platform are encouraged to use parental control software on shared devices and to have open conversations with young people about the risks of underage gambling.

Casino Game may update this Privacy Policy from time to time to reflect changes in how we handle personal data, changes in applicable laws, or updates to the Casino Game platform and its features. The "Last updated" date at the top of this page will always show when the most recent revision was made.

When Casino Game makes material changes to this Privacy Policy — changes that meaningfully affect how your data is collected, used or shared — we will notify registered players via email or through a prominent notice on casinogame.ml before the changes take effect.

Continuing to use Casino Game after a Privacy Policy update constitutes your acknowledgement of the revised policy. If you disagree with any changes, you are entitled to close your account and request deletion of your personal data in accordance with Section 9 of this policy.

We encourage all Casino Game players in Pakistan to review this Privacy Policy periodically so they remain informed about how their personal information is being handled.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Casino Game has handled your personal information, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 30 days.